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The business phone, texting and calls are not part of the free trial, because a number and every text cost money. Customer messages go by email during the trial. Pick a paid plan, then register your business and choose a number in Settings, Selling, Texting.

Just sign in. Your plan is attached to your account, not the device, so everything you pay for is there the moment you log in. If it looks locked, Settings, You, Plan & billing has a Recheck plan button.

AR Measure only appears on devices with a LiDAR scanner (iPhone Pro models from the 12 Pro, iPad Pro from 2020). It also needs camera permission and a paid plan, and an owner or admin can turn it off for the team under Settings, Team, Field tools.

Check your internet connection. Look at the sync status indicator in the header — it shows Live, Syncing, Offline, or Error. If it shows Offline, the device has no connection. If it shows Error, try closing and reopening the drawing. Ensure iCloud is enabled in your device settings.

The Elevation Scanner needs internet and a paid plan. Check your connection, then take a clear, straight-on photo in good light. Avoid extreme angles, heavy shadows or a partly hidden facade, and scan again if the result is poor.

Verify that your Drafting layout units match what you expect in AutoCAD. The DXF includes INSUNITS metadata so CAD software should interpret units correctly. If scaling looks off, check the Drawing Scale setting. Layer names with special characters are sanitized (spaces become underscores, names are uppercased) to maximize compatibility.

Check that the member is assigned to the right market and that the drawing is shared to it. They must be signed in and online. If the team's plan has lapsed, access is limited until it is renewed.

Open measuretechpro.com → Billing and cancel there. Your access continues until the end of the current billing period, and nothing is deleted when it ends.

Close other apps to free up memory. If a drawing has many photos, the gallery may take time to load. Try restarting the app. On older devices, keep the number of photos per drawing reasonable. Zooming out on very complex drawings may also reduce performance. Large Sketch canvases (8192x8192 px) use more memory than other layout types.